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Letters: Not plain sailing

In “An Undeserving Charity Case” (April 27), Chris Harvie writes, “From the outside the building looked like a Welsh Yacht Club”.

As Wales has quite a number of yacht clubs, could he be more specific, or is he just generalising and saying that all Welsh yacht clubs look the same and, if so, how?

Speaking from my experience I can say that they don’t look all the same, so I must conclude he is having a “dig” at the Welsh in a pathetic attempt to be controversial and liven up his somewhat boring article.

If he were to make similar generalisations with the black South African population he could be looking for another job, as recent events have shown. — J Jenkins, Cullinan

This job has baggageThe public and media need to maintain pressure on Acsa against the unacceptable “service” rendered at our airports. The British television series Back to the Floor was an eye-opener on how service can be greatly enhanced in poorly performing companies.

Chief executives had to spend a few weeks at floor level interacting with their clientele.

When they returned to their offices, invariably massive improvements were put in place after experiencing what customers were subjected to.

Perhaps Acsa CEO Monhla Hlahla should be required to spend six months as a baggage handler and do a stint at a customer service desk interacting with irate travellers.

We might just then see a glimmer of improvement going forward. — James Dartnell, Dowerglen

www.thetimes.com

Posted In: Boating Industry on May 15, 2008 Comments (1,906)

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